A new innovative customer service: ScameBot

SCAME Forni Industriali Spa in line with its aim of providing state-of-the-art solutions, faces the challenge of the customer and after-sales services, in order to reach the maximum technological level – in this field too – through a continuous process of innovation and research.

The optional package ScameService adds the guarantee of a prompt, high-quality and efficient customer service –  anywhere in the world – to each line of the portfolio by SCAME Forni Industriali SpA, while maintaining a high know-how level that marks our team of experts, but without the need for their presence on-site.

SCAME Forni Industriali SpA technicians can give solutions, assistance and support for any problems arising during the use, maintenance and management of our production lines, through two revolutionary tools – ScameBot and ScameAssist – both integrating part of the package ScameService, the first one engineered for the Diagnostics and the latter for the Operativity.

ScameBot

Scamebot is a revolutionary robot for remote communication with autonomous movement, remotely manoeuvrable, which allows Scame technician to connect with the customer’s operator/maintenance worker – wherever they are located – providing a physical presence where this is not possible.
SCAME Forni Industriali SpA is able to pilot Scamebot around the machinery thanks to the

– wide visual field of its cameras
– “Self-Driving” sensor, helpful to avoid obstacles in its path
– stabilizer that ensures balance
– motorized adjustment in height

All these functionalities allow us to verify, supervise, check and diagnose problems, as well as come up with solutions and show the customer’s technicians how to intervene.