ScameBot : A new support service
SCAME Forni Industriali SpA, in line with its objective of offering state-of-the-art solutions, faces the challenge of after-sales service and support service with continuous innovation and research, in order to reach – also in this field – a high level.
The optional ScameService package added to each SCAME Forni Industriali SpA product line, is the guarantee of an immediate assistance service of high quality and efficiency, keeping the high level of know-how that characterizes our team of specialists, without the need to be present at the customer’s production plant.
Through revolutionary tools such as ScameBot and ScameAssist, which are part of the ScameService package, our technicians can provide solutions, assistance and support for any problem that may arise in the maintenance and management of our production lines.
ScameBot
Scamebot is an innovative robot that provides remote communication and autonomous handling, thus allowing to connect the technician with the operator/maintenance manager of the customer – wherever he is – providing immediate and effective assistance.
The SCAME Forni Industriali SpA technician is able to steer Scamebot around the industrial plant thanks to the wide field of view of its cameras, the “Self-Driving” sensors that are useful to avoid obstacles in its path, the stabilizer that gives it balance and the motorized height calibration, allow to check, supervise, control and diagnose problems, as well as to propose solutions and indicate to the technicians how to intervene.